Question 1

Do you accept insurance?

Accepted Answer

I am currently an in-network provider with Lyra. I am an out-of-network provider for all other insurance companies. Please contact your insurance provider to verify your out-of-network mental/behavioral health benefits.

Question 2

How does out-of-network billing work?

Accepted Answer

If I am out-of-network with your insurance provider, I can provide a superbill, or detailed invoice, and most PPO plans will reimburse at least a portion of session fees after the deductible is met. Alternatively, I can provide courtesy billing, where I file insurance claims on your behalf, and the insurance company will reimburse you directly. Superbills and out-of-network claims are not a guarantee of reimbursement from your insurance provider, and you are responsible for our session payments even if superbills or out-of-network claims are denied.

Question 3

How do you keep my records and our communication secure?

Accepted Answer

I currently offer telehealth (online therapy services) sessions anywhere in the state of California. I utilize a secure and HIPAA-compliant electronic health records system in order to send paperwork, communicate with clients, and hold virtual video sessions. In addition to this secure platform, I also use HIPAA-compliant phone and email services for scheduling and basic communication purposes.

Question 4

What are your rates for services?

Accepted Answer

My full fee for an individual counseling session is $175. My full fee for a 50-minute couples counseling or family counseling session is $225. My full fee for a 90-minute couples counseling session is $300. I will work with you to determine the frequency of our sessions together. I offer reduced fee rates based on availability and need. Feel free to contact me (https://www.reframecounselingmft.com/contact)for a free, 15-minute phone consultation to answer any additional questions you may have.

Question 5

What is a Good Faith Estimate?

Accepted Answer

Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges.
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You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
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Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
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 • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
 • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
 • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
 • Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises (http://www.cms.gov/nosurprises)or call Health and Human Services at 800 368-1019 or 410 786-3000.

Telehealth in CA

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